Help
Questions about tickets, events or selling on Rumba? We’re here.
Frequently asked questions
›How do I buy tickets?
Open an event and tap Get Tickets. Some events sell through a partner site; others sell in the Rumba app with QR entry.
›Where are my tickets after purchase?
Under My Account → My Tickets — here on the website and in the Rumba app. Same account, same tickets, each with a QR code for entry.
›Can I get a refund?
Orders bought on Rumba can be cancelled up to 48 hours before the event from My Tickets. For partner-site purchases, refunds follow the organizer’s policy — send us a message and we’ll help.
›How do I find events near me?
The home page lists events by city, and you can search by artist, venue or city. The Rumba app adds a live map of events around you.
Send us a message
Our team replies to your email — usually the same day.